Who We Are

This website, https://mannofwar.it, is operated by Mann of War di Nathan James Mann, an independent online retailer based in Italy.

Business address: Frazione Santa Maria di Burano, 23, 06024 Gubbio (PG), Italy

Contact email: info@mannofwar.it

VAT number (Partita IVA): IT 04016660542

Business registration: Registro delle Imprese – Camera di Commercio dell’Umbria

REA number: PG – 373277

Certified email (PEC): mannofwar@pec.it

Mann of War is the data controller responsible for the personal information collected and processed through this website.

For questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.

Customer Accounts, Orders and Personal Information

When you use our online store, we collect and process certain personal information necessary to provide our services, manage purchases, and comply with our legal obligations.

Shopping and placing orders

When you place an order, we may collect your name, billing and delivery addresses, email address, telephone number, products purchased, order history, shipping preferences, and payment-related transaction information.

We use this information to process and fulfil your order, arrange delivery, send order confirmations and updates, manage payments, and handle returns or customer support requests.

The legal basis for this processing is performance of a contract or taking steps at your request before entering into a contract (Article 6(1)(b) GDPR).

Customer accounts

If you choose to create an account, we process the information necessary to register and maintain your account, manage access, and allow you to view your orders and account details.

Creating an account is not required solely for the purpose of browsing our website.

Account information is processed to provide the account services you request (Article 6(1)(b) GDPR).

Payments

Payments are processed through WooPayments and its payment processing partners, including Stripe. Supported payment methods may include credit and debit cards, Apple Pay, and Google Pay.

We process and receive the transaction information necessary to confirm payments, manage refunds, maintain payment records, and address payment-related enquiries.

Payment providers may process additional information for payment security and fraud prevention under their applicable privacy notices.

Mann of War does not store customers’ complete payment card details on its own website.

Shipping and delivery

We share the information necessary to arrange delivery with Ecoparcel and the transport companies responsible for shipping your order.

This processing is necessary to fulfil our contractual obligations to customers (Article 6(1)(b) GDPR).

Customer support and returns

When you contact us by email or submit a return or withdrawal request through our website, we process the information you provide to respond, manage your request, and resolve any related issues.

Depending on the circumstances, the legal basis is performance of a contract (Article 6(1)(b) GDPR), compliance with legal obligations (Article 6(1)(c) GDPR), or our legitimate interests in providing customer support and resolving disputes (Article 6(1)(f) GDPR).

Accounting and legal obligations

We process and retain relevant transaction and accounting information to comply with applicable Italian tax, accounting, consumer protection, and other legal requirements.

The legal basis for this processing is compliance with a legal obligation (Article 6(1)(c) GDPR).

Website security and fraud prevention

We may process technical information, including IP addresses, browser information, and security logs, where necessary to maintain website security, prevent misuse, detect fraudulent activity, and protect our customers and business.

The legal basis is our legitimate interests in operating a secure and reliable online store (Article 6(1)(f) GDPR), where those interests are not overridden by individuals’ rights and freedoms.

Cookies and consent

Where non-essential cookies or similar technologies require consent, we rely on your consent (Article 6(1)(a) GDPR), managed through our cookie consent system.

You can change your cookie preferences using the Cookie Preferences link in our website footer. Further details are provided in our Cookie Policy.

We do not use customer information for unsolicited marketing emails unless an appropriate legal basis exists and the applicable requirements have been met.

Customer Reviews

When customers leave product reviews on our website, we may collect the information provided in the review form, including their display name, rating, and written feedback.

We may also process technical information, such as IP addresses and browser information, where necessary to help prevent spam, abuse, and fraudulent submissions.

Approved reviews may be displayed publicly on our website alongside the reviewer’s chosen display name and rating. We use this information to help customers make informed purchasing decisions and to maintain the quality and reliability of our store.

General Shop Reviews and Testimonials

Customers may also be invited to submit general feedback about their experience with Mann of War, including purchases made through our website, third-party marketplaces, or directly from us.

When this feature is available, we may collect a chosen display name, rating, written feedback, and information voluntarily provided about the purchase experience.

Reviews will be moderated before publication. With the reviewer’s permission, submitted feedback and their chosen display name may be displayed publicly on our website, including our homepage.

We may use the information provided to assess the authenticity of reviews, prevent spam or misleading submissions, and improve our customer service.

Customers may contact us at info@mannofwar.it to request the removal of their published testimonials.

Cookies

Mann of War uses cookies and similar technologies to support the operation of our website, maintain shopping carts and customer sessions, remember cookie preferences, and understand how visitors find our store.

Some cookies are necessary for essential website functions, including shopping, checkout, security, and cookie consent management. Other cookies, where used, may require your consent.

We use SureCookie to manage cookie preferences. Visitors can accept or reject non-essential cookies through our cookie consent banner and change their preferences at any time using the Cookie Preferences link in our website footer.

For further information about the cookies we use, their purposes, providers, and durations, please read our Cookie Policy.

 

External Links and Third-Party Content

Our website may occasionally contain links to external websites, such as assembly instruction resources, manufacturers’ websites, or social media platforms. When you follow these links, you leave Mann of War and become subject to the privacy policies of those external websites.

We do not currently intentionally embed third-party videos, social media feeds, or similar interactive content on our website. If we introduce these features in the future, we will review and update this Privacy Policy as necessary.

Who We Share Your Data With

Mann of War shares personal information only where necessary to operate our online store, fulfil orders, provide customer support, process payments, and meet our legal obligations.

Depending on the services you use, your information may be shared with the following service providers:

• Website hosting and infrastructure: Hostinger provides hosting and email infrastructure necessary for the operation and security of our website.

• E-commerce and payment processing: Our online store operates using WooCommerce, which manages customer accounts, shopping carts, and orders.

  We use WooPayments and its payment processing partners, including Stripe, to process payments securely. Depending on availability and the customer’s device, supported payment methods may include credit and debit cards, Apple Pay, and Google Pay.

  Payment providers may process billing information, transaction details, and information necessary for payment security and fraud prevention.

• Shipping and delivery: Ecoparcel and the transport companies involved in fulfilling deliveries may receive your name, delivery address, telephone number, email address, and shipment details where necessary to arrange and deliver your order.

• Customer communications: We use WPForms to collect customer enquiries and return requests through our website. SureMail and our configured email service help deliver order notifications and customer communications. Information may be processed by our hosting and email providers as necessary to send, receive, and manage these messages.

• Accounting and legal obligations: Relevant transaction information may be shared with our accountant, professional advisers, or public authorities where required by law.

We do not sell customers’ personal information to advertisers or data brokers.

We may also disclose personal information where required by law or where necessary to establish, exercise, or defend legal claims.

 

How Long We Retain Your Data

Mann of War retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining our website, and complying with legal obligations.

Orders and transactions: We retain invoices, accounting records, and relevant transaction information for the periods required by applicable Italian tax and accounting laws, generally 10 years. Other order-related personal information is retained only for as long as necessary to fulfil orders, provide customer support, handle returns or disputes, and comply with applicable legal obligations.

Customer accounts: Information associated with registered customer accounts is retained while the account remains active, unless a longer retention period is required for legal or accounting purposes. Customers may request the deletion of their accounts and eligible personal information.

Product reviews: Customer reviews and associated information may be retained while the relevant review remains published on our website. Customers may contact us to request the removal of their reviews.

General shop reviews and testimonials: When this feature is available, submitted reviews and associated information may be retained while the testimonial remains published or as otherwise necessary to manage review requests and prevent misuse. Reviewers may contact us to request removal of their published testimonials.

Contact forms and return requests: Information submitted through our contact and returns forms is retained for as long as necessary to respond to enquiries, handle requests, resolve disputes, and meet applicable legal obligations.

Cookies: Cookie retention periods vary depending on their purpose. Further details are available in our Cookie Policy.

When personal information is no longer required, we will delete or anonymise it, unless continued retention is necessary to comply with legal obligations or protect legitimate legal interests.

 

What rights you have over your data

Under the General Data Protection Regulation (GDPR), customers and visitors have rights concerning their personal information.

Depending on the circumstances, these rights include:

• Right of access: You may request a copy of the personal information we hold about you.

• Right to rectification: You may request corrections to inaccurate or incomplete personal information.

• Right to erasure: You may request the deletion of your personal information where applicable.

• Right to restriction: You may request that we limit how your personal information is processed in certain circumstances.

• Right to data portability: Where applicable, you may request your personal information in a commonly used, machine-readable format.

• Right to object: You may object to certain processing of your personal information, including processing based on legitimate interests.

• Right to withdraw consent: Where processing relies on your consent, you may withdraw that consent at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, please contact us at info@mannofwar.it.

We will respond to requests within the time limits required by applicable data protection law, normally within one month. Where permitted by law, this period may be extended for complex or numerous requests, and we will inform you of any extension and the reasons for it.

Please note that certain information, such as transaction records and invoices, may need to be retained to comply with legal, tax, accounting, or security obligations.

You also have the right to lodge a complaint with a data protection supervisory authority, including the Italian Data Protection Authority (Garante per la protezione dei dati personali). www.garanteprivacy.it

Where your data is sent

To operate Mann of War, process orders, and provide customer support, we use trusted third-party service providers. We share personal information only where necessary for these purposes or where required by law.

Website hosting and administration — Hostinger and WordPress

Our website is hosted by Hostinger and operates using WordPress and WooCommerce. These systems process information necessary to operate the website, manage customer accounts, maintain shopping carts, process orders, and protect the website against security threats. This may include account details, order information, IP addresses, and technical information.

Payment processing — WooPayments

We use WooPayments to process online payments. When you make a purchase, information necessary to complete and verify your payment is processed by WooPayments and its payment processing partners, including Stripe. This may include billing information, transaction details, and payment-related information.

Mann of War does not store your complete payment card details on its own website.

Shipping and delivery — Ecoparcel

We currently use Ecoparcel to arrange deliveries. To fulfil your order, we may share the information required for shipping, including your name, delivery address, contact details, and parcel information, with Ecoparcel and the transport companies involved in delivering your order.

Contact forms and email communications — WPForms and SureMail

We use WPForms to collect information submitted through our website forms, currently including return and withdrawal requests. We use SureMail and our configured Hostinger email service to deliver website notifications and communications.

Information submitted through these forms is used to respond to requests, manage returns, and provide customer support.

Cookie consent management — SureCookie

We use SureCookie to manage visitors’ cookie preferences and maintain records associated with consent choices. Further information is available in our Cookie Policy.

International data transfers

Some of our service providers or their partners may process or access personal information outside the European Economic Area (EEA), even where our website is hosted within the EEA.

Where personal information is transferred internationally, we rely on applicable legal transfer mechanisms, which may include European Commission adequacy decisions or appropriate safeguards such as Standard Contractual Clauses, as applicable to the provider and transfer concerned.

You may contact us at info@mannofwar.it to request further information about international transfers and the safeguards applicable to your personal information.

For questions about how your personal information is processed or shared, please contact info@mannofwar.it.